ONT Airport Wheelchair Assistance

Ontario International Airport (ONT) in Ontario, California, strives to be accessible under the Americans with Disabilities Act (ADA) and the Air Carrier Access Act (ACAA). A wheelchair can assist a traveler who may have problems walking around the airport, right from the curb up to the plane (or vice versa when disembarking).

Please Note: ONT Airport Wheelchair Assistance services are solely the responsibility of the airline companies whose flights originate or terminate at ONT Airport.

How to Request Wheelchair Assistance at Ontario Airport

Arranging for a wheelchair at Ontario International Airport (ONT) is easy, and it should always be done ahead of time to facilitate a hassle-free travel experience.

• Best Practice: Get in touch with the airline while making reservations or no later than 72 hours in advance.
• At the Airport: Request at the ticket counter if you have not made arrangements beforehand (can take longer to arrange; preference is given to pre-arranged assistance).
• Let the airline know of your requirements (manual wheelchair, power chair, transfers, a service animal, etc.).
• When arriving: Notify the flight attendant before the landing that you need a wheelchair.

Service Scope (typically provided by your airline):

• Curbside/pick-up or drop-off to ticketing/check-in.
• Through security (with TSA assistance if needed).
• To the gate.
• Boarding/deplaning (to your seat on the aircraft).
• Baggage claim and ground transportation on arrival.

Cost and Tipping

The wheelchair services available at Ontario International Airport (ONT) are entirely free of cost, and there is no need to tip the attendant for their services.

• Free of charge (provided by the airline).
• Tipping is not required or expected.

Where to Request ONT Airport Wheelchair Assistance

Wheelchair assistance at the Ontario International Airport (ONT) can be arranged based on your status at the time – either departures or arrivals.

• Departures: Ask for wheelchair assistance at the check-in counter of your air carrier. Do not go to the airport information counter because wheelchair assistance cannot be obtained from them.
• Arrivals: Wheelchair assistance may be available immediately when you disembark, at the gate, or where luggage claim takes place. Airline staff, dressed in their uniform, will get you the wheelchair.
• Make sure to notify the gate agent or flight attendant as soon as possible.

ONT Arrival Recommendations

In order to ensure a stress-free journey, it is strongly advised that you reach Ontario International Airport (ONT) well in advance if you need any assistance using a wheelchair.

• Please reach the airport 2 hours before your airline’s scheduled departure time (and earlier for international flights, or if you have an electric wheelchair).
• If you use an electric wheelchair, please reach the airport earlier than others.

Types of Wheelchairs Available (Manual or Electric)

Carriers operating at the Ontario International Airport (ONT) have been found to provide manual wheelchairs that could be used within the confines of the airport.

• Assistance through the use of wheelchairs takes place through the use of manual wheelchairs by employees of the airline while moving from the check-in point to security, the gate, and the baggage area.
• If your mode of transportation is an electric wheelchair, you should know that the wheelchair is likely to be tagged during check-in and then put in the cargo compartment of the plane. Manual wheelchairs will be provided to passengers for movements around the airport.
• Remember that the transfer is likely to take place while getting on board using wheelchairs. Please inquire about batteries.

Airport Accessibility Features at ONT

The Ontario International Airport (ONT) has everything you need when it comes to accessibility facilities that help people with disabilities get around the airport terminal.

• Accessible Parking/Drop Off: Accessible spaces in all parking lots; curb cuts and accessible zones at terminals.
• Transfers: Transfer buses provided by ONT are fully accessible for wheelchairs.
• Elevators/Escalators: There are elevators at ONT. If possible, use elevators instead of escalators for safety reasons.
• Restrooms: Accessible restrooms located on all floors, including gender-neutral restrooms.
• Dining Services & Amenities: Accessibility in dining services, including wheelchair-friendly counters and wheelchair-accessible seating.
• Service Animal Relief Area: Accessible areas inside (post-security screening checkpoint) and outside the terminals.
• Other programs: The Sunflower program for hidden disabilities, self-identification for autism, and AIRA for low vision.

TSA Security Assistance

TSA offers extra assistance for individuals with disabilities traveling from ONT to improve the security screening process.

• For more information about disability assistance, contact TSA Cares toll-free at 1-855-787-2227 (72-hour advanced notice recommended).
• TSA assists up to the checkpoint; wheelchair assistance is provided by the airline.

Ontario Airport Wheelchair Assistance: Contact Information

For accessibility concerns related to the airport facilities at Ontario International Airport (ONT), please contact the appropriate contacts below.

ONT Airport ADA Coordinator/Disability Compliance Officer	Email: adacompliance@flyontario.com
	Address: 1923 E. Avion St., Ontario, CA 91761
Airport General Information	1-833-435-9668 (IFLYONT) or flyontario.com
Your Airline	Check the airline’s accessibility website or contact the airline’s reservation line.

Common Wait Times & What to Expect

Wheelchair reservations made beforehand at ONT are typically completed effectively, although the waiting period can sometimes differ.

• The arrangements that have been made before your arrival at the airport or gate will usually be prepared for you shortly before your arrival.
• Last-minute wheelchair requests made at the check-in desk could mean a delay of about 10-20 minutes while the wheelchair is located.
• Peak periods are generally from early morning to late evening, when the waiting period can become a little longer.

Connecting Flights & Layovers at ONT

The passengers having connecting flights at Ontario International Airport can get continuous wheelchair services.

• Wheelchair services can be provided continuously from your boarding point to the point of connection if arranged beforehand.
• For very tight connections, it is essential to arrange wheelchair services separately for both segments of travel.
• If pre-arranged, airline authorities will most often meet you at your boarding point and will assist you to the next boarding point.

Special Considerations for Children & Elderly Passengers

Assistance for families who travel with children or senior travelers is available in ONT.

• Kids who use wheelchairs and walking aids are usually given priority boarding and get seats by the aisle for convenient access.
• Seniors may ask for a reduced speed of service, more rest stops, and extra help in transferring to other modes of transport.
• Mention your child’s age, tiredness, or disability while booking tickets, and this will allow airline workers to provide appropriate aid.

What to Bring or Prepare (Pre-Travel Checklist)

Being well prepared makes your wheelchair travel experience better.

• Your personal wheelchair or mobility aid must be fully charged.
• Pack a small bag with what you need (medications, ID, mobile phone, food, and other documents) that is easy to reach from your wheelchair.
• Confirmation that you have made special assistance arrangements.
• Comfy shoes or slip-on shoes to move around more easily when getting on board the flight.

Language Support & Accessibility Apps at ONT

Ontario International Airport provides help for travelers who require any kind of language or other assistance services.

• Airlines have translation facilities and TTY assistance. It is advised to contact airlines during the booking process or check-in procedure for the same.
• You can access the assistance services of airlines using their mobile applications.

Additional Tips

Here are some other recommendations to ensure a seamless trip while using wheelchair assistance services at the ONT airport in Ontario, California.

• Luggage Assistance: This service can be provided by airline employees as part of the wheelchair service.
• Travelers Feedback: You can use the Travelers Feedback Form available at the airport within 90 days for any official ADA complaint.
• Ground Transportation: There are many ground transportation services available; however, it is noted that traditional taxi services like Bell Cab do not offer wheelchair vans.
• Ensure all reservations are made two to three days before your trip.

Terminal Accessibility at Ontario International Airport (ONT)

Ontario International Airport (ONT) operates with two main terminals (Terminal 1 and Terminal 2) that are designed to be accessible for passengers requiring wheelchair assistance and mobility aid. Both terminals offer a range of accessibility features and services to ensure a comfortable and convenient travel experience for all passengers, including those with disabilities or reduced mobility.

Main Terminal Accessibility Features

Passengers traveling through ONT can find excellent accessibility features throughout both terminals, including:

• Elevators connecting all terminal levels
• Wheelchair-accessible restrooms on every floor with spacious stalls and grab bars
• Wide, wheelchair-friendly corridors and pathways
• Accessible seating areas near gates and gate holding areas
• Visual and audio paging systems for announcements
• TSA accessibility screening support

Wheelchair assistance pickup points are available near airline check-in counters and departure areas in both Terminal 1 and Terminal 2.

Wheelchair Assistance at ONT Terminals

Passengers departing from either terminal may request:

• Gate escort assistance
• Boarding and deplaning wheelchair support
• Security checkpoint assistance
• Transfer between gates (especially useful for connections)
• Arrival gate-to-baggage claim support

Airline staff and airport representatives are available to assist travelers from check-in through to boarding gates.

Accessible Parking at Ontario International Airport

ONT offers convenient, accessible parking options close to the terminals.

Accessible Parking Features Include:

• Designate ADA-compliant parking spaces in all parking lots and garages
• Curb cuts and accessible pathways to terminal entrances
• Elevator-connected parking structures
• Wheelchair-friendly walkways
• Curbside drop-off and pick-up zones with accessible spaces

Parking availability can be limited during peak travel periods, so arriving early is recommended.

Wheelchair Assistance From Arrival to Departure at ONT

Passengers requesting wheelchair assistance at Ontario International Airport typically receive continuous support throughout their journey, including:

• Curbside or parking arrival assistance
• Airline check-in counter
• TSA security screening
• Gate transfers (for connecting flights)
• Boarding and deplaning process
• Baggage claim and ground transportation on arrival

The exact level of assistance depends on your airline and should be coordinated in advance for the best experience.

Final Thoughts!

Ontario International Airport (ONT) ensures that passengers experience smooth accessibility with the help of free wheelchairs provided by airlines, effective terminal amenities, and comprehensive services provided by airport staff from the curbside to the airplane boarding area. Preparing yourself by booking services 72 hours ahead of time, arriving early, and reaching out to key individuals such as the ADA Coordinator or TSA Cares means traveling safely and comfortably.  ONT Airport Wheelchair Assistance makes inclusive travel a reality for all.

Frequently Asked Questions (FAQs)